Greater Milwaukee Pet Care
Scheduling and Invoicing
• Using Time to Pet https://www.timetopet.com/portal/greatermkepetcare is a great way and the preferred method to schedule your services. If you need assistance, please contact us and we can walk you through the system.
• Please allow 12 hours for confirmations to be sent to the email address on file. Office hours are Monday-Friday 9-6, Saturday-Sunday 9-1. After business hours’ Time to Pet is checked periodically.
• Please plan ahead! We are proud of the excellent, truly affordable service we provide which leads to us booking up fast! Especially for holidays, book early!
• Non-Holiday vacation visits are invoiced after your last visit and the due date is one week after receipt.
• Regular dog walks are billed at the end of the month with the due date a week after receipt.
• Vacations visits that fall within the holidays must be 100% pre-paid at the time of booking.
• Please message us via TimetoPet.com or the Time to Pet app to let us know you have arrived home safely. If we do not hear from you, we will continue the visits and you will be charge accordingly.
• Visits booked for less than 24 hours’ notice are subject to a $5 last minute fee.
• Dog walks and drop-ins are scheduled in the following time blocks
Morning - 7am - 11am
Afternoon - 11am - 2pm
Late Afternoon - 2pm - 5pm
Evening - 5pm - 10pm
Sleepover Party! - 10pm - 7am
Please note: requests for specific times will be taken into consideration, but cannot be guaranteed. Animals dependent on medication will be given priority.
Service Cancellation Breakdown
Vacation (Dog walks, Drop-ins, Sleepover Party)
7+ Days notice = 100% refund
Less than 7 days notice = 0% refund
Returning Home Early from Vacation
No refunds will be given
Dog Walking (Frequent Walkers Club or single day walks)
24 hours+ notice = $100% refund
*GMPC defines holidays as: Easter Sunday, Memorial Day, July 4th, July 5th, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.
Before your visit:
Please review your pet(s) profile on Time to Pet and update if necessary.
· Medication addition or changes
· Feeding amounts or additions
· Door or garage code changes
Inclement Weather:
As the safety of your pet(s) and staff are of the utmost importance, we reserve the right to shorten the walk if applicable. If the weather is dangerous (i.e. extreme hot or cold, thunder/lightning), the staff may just take the dog(s) out in the yard to go relieve themselves. Certain animals won’t even go out in storms. It is to the discretion of the walker. Don’t worry though! Staff will stay with your animal the entire time and work on basic commands and/or puzzles and games. This is equally stimulating to the animal! If an adjustment in walking time has been made, staff will include this in your visit report via Time to Pet. We also request your porch and sidewalk are clear of snow.
Marketing images
By signing up with Greater Milwaukee Pet Care you agree to let us use images of your pet(s) for marketing purposes. This could be a flyer, postcard, or social media site. Check out our Facebook page https://www.facebook.com/GreaterMilwaukeePetCare/ as we tend to brag about our wonderful clients! You have our word we will never show your address or street signs, nor will we link the location to a post.
Payment for Services:
Payment is kept online and you pay through our website or app. Payment is secure through Stripe, and you can pay via ACH from your bank or with a credit/debit card. We do not charge you a service fee.
Payment is due one week after your invoice is sent. You can find your invoice in your account, we also will email you a copy. Habitual late payments will result in pre-payment before services are booked. Additionally, we charge a $25 late payment fee after one week over the due date on the invoice.
A HUGE thank you to catalyststuff for the logo image! - www.freepik.com
Copyright © 2021 Greater Milwaukee Pet Care - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.